Use-case brief · WhatsApp Customer Engagement
How Wavy helps a team move from intent to action.
Wavy is the WhatsApp customer-engagement specialist for teams that want every message to lead somewhere useful. It combines an inbox, campaigns, automation, AI assistance, payments, and CRM context so operators can move quickly without making conversations feel automated.
Respond faster
Bring messages into a shared inbox, draft on-brand replies, summarize context, and assign ownership.
Launch a campaign
Send approved template messages to opted-in segments and watch delivery, read, reply, and failure metrics.
Convert inside chat
Run a rule, hand a conversation to a bot, collect a UPI/Razorpay/PhonePe/Stripe payment, and keep the CRM updated.
What to include in a brief
Start with the business situation, the audience, the desired result, the source material, the constraints, and how a human will review the outcome. Strong context gives Wavy a better chance of producing useful work without inventing facts.
Frequently asked
Can customers connect their own WhatsApp number?+
Yes. Wavy is designed as a multi-tenant product: every workspace connects and manages its own channel, contacts, automations, and inbox.
Can Wavy work with another chatbot?+
Yes. The connector layer supports Automix agents, external webhook bots, and a built-in FAQ engine.
Can Wavy collect payments?+
The current payment layer supports UPI links, Razorpay, PhonePe, and Stripe Link; live gateway configuration is required before charging real customers.