Shared team inbox
Bring every WhatsApp conversation into one queue with assignment, tags, internal notes, and collision avoidance.
Meet Wavy · WhatsApp customer engagement
Every customer conversation, moving in the right direction.
Wavy brings inbox, campaigns, automation, AI assistance, payments, commerce, and CRM into one WhatsApp workspace — with human review where it matters.
- Official Cloud API or QR pairing
- One team inbox with collision avoidance
- Approval-aware campaigns and payments
- No-code automation builder
AI CopilotDraft ready
CampaignApproval required
PaymentReceipt tracked
Oneshared team inbox
Humanreview at the edge
Clearprovider receipt states
Safesynthetic-first QA
One WhatsApp operating system
Everything you need to engage on WhatsApp.
Each feature works alone. Together they give your team one connected customer journey — from first ad click to loyal customer.
Campaign broadcasts
Send approved template messages to opted-in segments. Track delivery, reads, replies, and failures in real time.
AI Copilot
Draft replies in your brand voice, summarize long chats, translate across 100+ languages, and score conversation quality.
Automation rules
Build no-code triggers for welcomes, keywords, out-of-office, routing, and custom bot handoffs with human approval gates.
Sales CRM
Manage leads, contacts, segments, pipeline stages, and source attribution. Sync to Airtable CRM automatically.
WhatsApp Commerce
Share product catalogs, collect payments via UPI/Razorpay/PhonePe/Stripe, and track order status without leaving chat.
Click-to-WhatsApp Ads
Capture ad-sourced leads instantly with source attribution. Qualify before the lead goes cold. CAPI conversion upload planned.
WhatsApp Forms
Capture structured information inside a conversation. Collect lead details, appointment requests, and feedback without external links.
Chat Widget
Add a WhatsApp entry point to any website or landing page. Visitors click to start a conversation in your shared inbox.
Notification Library
Ready-to-use templates for order updates, appointment reminders, payment confirmations, and delivery alerts.
Contact management
Import CSV, manage attributes, track opt-in/opt-out, segment audiences, and export with consent-aware filtering.
Analytics dashboard
Track ticket status, agent performance, campaign ROI, response times, and conversation quality scores.
A reviewable workflow
Connect. Configure. Review. Engage.
- 01Connect your numberUse the official WhatsApp Cloud API or link an existing account with QR pairing. Meta credentials and webhook verification required.
- 02Import contactsUpload a CSV or sync from CRM. Importing does not grant messaging consent — opt-in is tracked separately.
- 03Create templatesSubmit message templates to Meta for approval. Only approved templates can be used in campaigns.
- 04Build automationsSet up welcome flows, keyword bots, routing rules, and AI Copilot tone. All send actions are approval-gated.
- 05Launch campaignsCreate a campaign, select an approved template and opted-in segment, review and confirm launch. Track receipts honestly.
- 06Engage and convertRespond from the shared inbox, draft with Copilot, collect payments, and track the full customer journey.
Built for your industry
Wavy works across verticals.
From real estate to restaurants, Wavy adapts to your industry WhatsApp workflow.
Real Estate
Capture property leads, qualify buyers, book site visits, share documents, and collect payments.
B2B Sales
Manage longer, multi-stakeholder deal cycles with pipeline tracking and team routing.
Travel & Tourism
Automate itinerary sharing, booking confirmations, and traveler support journeys.
Restaurants
Drive catalog browsing, ordering, payment, and customer feedback on WhatsApp.
Edutech
Qualify, enroll, and inform prospects with consent-aware automation.
Banking & Finance
Secure, structured, high-trust communication with strict approval gates.
Proof in progress
Measure the conversation, not just the send.
Real customer stories will be added after consented pilots. Until then, Wavy shows the operating signals teams should track.
Response qualityAI draft review rate
How often does the team ship a Copilot draft with minimal edits?
Customer momentumReply-to-resolution time
How quickly does an open conversation reach a useful next step?
Campaign deliverySent vs delivered vs read
Track the full receipt chain. Queue acceptance is not delivery.
Business impactConversation-to-action
Which chats create a qualified lead, payment, booking, or retention moment?
Agent performanceSolved by bot vs operator
Measure team productivity and handoff quality.
Source attributionAd-to-conversation rate
Track which Click-to-WhatsApp ads drive the most qualified conversations.
Questions
Frequently asked about Wavy.
Can customers connect their own WhatsApp number?+
Yes. Wavy is built as a multi-tenant product. Each workspace connects and manages its own number, contacts, automations, and inbox after the relevant provider gate.
Can Wavy work with another chatbot?+
Yes. The connector layer supports Automix agents, external webhook bots, and a built-in FAQ engine. Each connector requires its own scope and security review.
Can Wavy collect payments inside WhatsApp?+
The payment layer supports UPI, Razorpay, PhonePe, and Stripe Link. Live charging requires configured credentials, webhook verification, reconciliation, and explicit release approval.
Does Wavy support Click-to-WhatsApp ads?+
Yes. Ad-origin conversations arrive with source attribution. CAPI conversion upload is planned. An inbound ad conversation is not blanket marketing consent.
Can I build a chatbot without coding?+
Yes. The no-code automation builder lets you create trigger/action rules, keyword matching, FAQ bots, and routing — all with human approval gates for consequential sends.
Is WhatsApp Commerce available?+
Catalog sharing and payment collection are available. Full commerce flows (inventory sync, Shopify integration) are on the roadmap.
How does consent work?+
Importing contacts does not grant messaging consent. Opt-in is tracked per contact. Campaign launches require approved templates and opted-in segments. Unsubscribe keywords suppress immediately.
Can I add a WhatsApp chat widget to my website?+
Yes. The chat widget adds a WhatsApp entry point to any page. Visitors click to start a conversation that lands in your Wavy inbox.
Start with the conversation
Explore the Wavy workspace.
See the workflow, states, and approval boundaries before connecting a real channel. Plans start at Rs 999/month.